Support
We're here to help. Check the FAQ first — most questions are answered there.
📧 Email Support
support@hrn.ru
Response time: within 24 hours. Premium/Family users get priority support (under 4 hours).
💬 Telegram
@mirvokrug_support
Fastest response. Available 10:00–22:00 CET.
📋 Common Issues
- Buffering → Try switching relay region in your dashboard
- Connection drops → Check our status page
- Platform not loading → Clear app cache, reconnect relay
- Payment issues → Email support with your account ID